Ginesys HO Re-installation - Handover information from Helpdesk

In case of Ginesys on-premise server environment, main challenge is infrastructure management, where power surge and OS level corruption are the main reason for Database & Application corruption.

In such cases, Ginesys HO server reinstallation or migration is the primary resolution step where we should follow the below steps to reduce chances of data loss & proper configuration.

	Question	Answer	Remark

	Question	Answer	Remark
1	Company Name
2	BA Code
3	Is Demo	Yes / No
4	Re-installation Type	Database and Application both. Database only Application only.
5	Current State	Application and Database online Application and Database both down Database down Application server down	If database server down due to OS corruption, suggest the customer not to format the server and consult with config team.
6	Current Deployment	Application, DB and report on same server Application and report on same server and DB on different server Application, DB, Report are on different server.
7	Availability of valid Final Database Backup	Available To backup by Config Team Not backup, no database	Confirm Sync status during backup (Data SYNC service needs to be stopped and disabled )
8	Availability of Oracle data ( Oradata ) folder	Available Taken copy by client before server format. Not available.	Confirm Sync status during backup Oracle Installation Drive ( path of Oradata & Path of Oracle Home )
9	Availability of GSL application folder	Available To backup by Config Team Backup taken by client end. Not-Available.	Zip of Web Report Scheduler Working folder.
10	If any customization in application and database.	Available Not-Available	If available, mention the name of customization.