How To: Cancel a POS Order
A POS Order may need to be cancelled by the cashier if the customer wishes to cancel the order placed. This article explains how to cancel a POS Order.
Pre-requisites
- The users' role must have access to the POS Order features by enabling the Modify app operation for the feature in Admin - Role - User Role - User's role (Cashier etc) - Access Rights - Back Office - Transaction.
- The POS order must be present in the system.
Step-by-step guide
The process is divided in the following steps:
- Go to Back Office > Transactions > POS Order. The POS Order window opens up.
- A list of POS Orders are displayed.
- Select the order to be cancelled.
Click on the Edit button. The POS Order window opens, with the details of the order.
Important
Note: Only pending orders can be cancelled.
- Click on the Cancellations tab.
- You can cancel either a specific item or all pending items.
- To cancel a specific item, follow the steps given below:
- Click on the Cancel Item button. Cancel Item Scanning window opens.
- Either scan the barcode of the item or enter it manually. Enter the quantity you need to cancel in the Qty (Quantity) box.
- Click on the Accept button.
Now enter a reason for cancellation in the Reason column.
Note: Cancellation Reason is required only if it has been made mandatory from HO.
Click on the Browse button to select the reason.
Then click on OK .
- Next click the Save button.
- Click OK in the Record Saved window.
- To cancel all pending items, follow the steps given below:
- Click on the Cancel All Pending Items button.
- Click on Save.
Click OK in the Record Saved window.
Note: You can also void any Pending POS Order.
- To cancel a specific item, follow the steps given below: