How To: Cancel a Held Bill

A bill put on hold may need to be cancelled if the customer decides not to make the purchase. This article describes how to cancel a held bill.

Pre-requisites

1. The users' role must have access to the Cancel feature by enabling Hold / Recall app operation for the feature in Admin - Role - User Role - User's role (Cashier etc) - Access Rights - Normal POS.
   
   
2. The bill must contain items.

Step-by-step guide

The process is divided in the following steps:

1. Go to the Bill (or press F4 key) > Recall Held Bill. The Bills On Hold window will appear.
   
   
   
   

2. Select the desired held bill from the list.

   By default, you can see the held bills of the terminal you are working on (since the My Terminal option is selected). But if you want to recall all the held bills of the all the terminal of the store, you can do so by selecting the All Terminals option.

   
   
   
   

3. Click on the Cancel Bill button.
   
   
4. A dialog box will appear asking you if you want to cancel the held bill. If you want to cancel the held bill, then click on Yes or else click on No.
   
   
5. If you click Yes, the held bill will be cancelled and if you click No,  then the bill will remain in the list.