In retail, customers regularly exchange items bought by them - whether due to size or colour. Earlier Ginesys POS allowed you to exchange items only when they were billed as separate sale items. Due to this, the challenge was that when the customer purchased an Item during the EOSS period and wanted to exchange during the non-EOSS period, the differential amount was shown as due to be paid by the customer.

For example, a customer purchased a shirt of size 38 at a discounted price of 1200 (MRP-2000) during sale. But post-sale, he wants to exchange the same with size 40. When the cashier selected the return item and the new alternate item, the difference amount of Rs. 800 was shown as pending to be paid by the customer.

Now with this update, user will be able to select the alternate item against the returned item and the alternate item will be billed as per the old price only, so there will be no difference in pricing.

The following points are covered -

• The exchange operation button has been added in app security based.
• A new policy has been added "Allow exchange of Item other than same Article" to allow return from other article as well as per the business needs.
• Items can be exchanged only against the return of Bill Item (i.e. Return against Bill).
• Exchange can also be done for any store return. 

Checks on selection of Alternate Items -

Alternate Item's Scan Unit should be the same as Bill Item's Scan Unit in order to be compatible with Amount apportionment.

Pre-requisites

1. The users' role must have access to the Application Settings feature by enabling the Exchange app operation for the feature in Admin - Security - Roles (Cashier etc.) - Access Rights - Administration - System - Configuration.
2. Version has to be 2.3.0 and above.
   

Step-by-step guide

The steps are as follows:

1. Scan the item being returned by customer.
2. Scan the new item selected by the customer.
3. Click on the Exchange Button.
4. Click on the Payment Button or press F8 to make payment.