How To: Revert a Gift Voucher

Reversal of Gift Vouchers is a decision to be taken by HO and conveyed to POS. It is essentially a call back for the GVs. Such reversal can be triggered by many reasons - one of them being the HO not wishing to due to some printing issues in the GVs.

This article describes how to revert a gift voucher from the store.

Pre-requisites

1. The users' role must have the access to the Gift Voucher Revert feature in Admin - Security - Roles (Cashier etc) - Access Rights (tab)- Back Office - Store Control.
   
   
2. Only one user can access the Gift Voucher Revert feature at a time. It means if the Gift Voucher Revert module is being used by another user, then the system will not allow you to open it at that moment.
   
   
3. The Gift Vouchers should be present at the store and not issued to any customer.
   
   
4. The Gift Vouchers should not have crossed their validity period or expiry date.

Step-by-step guide

The steps are as follows:

1. Go to Ginesys POS - Back Office - Store Control -  Gift Voucher Revert. This opens the GV Revert window.
   
   
   
   
2. Select any one of the three available methods of reverting - Revert vouchers by selecting booklets, Revert vouchers individually and Revert vouchers manually.
   
   
   
   
   
   
   
   
3. If you want to revert all the GVs in a booklet, then select the Revert vouchers by selecting booklets option. This option will display all the booklets that can be reverted.
   1. Click on the Show Booklets button. The available booklets will be displayed in the Select booklets / vouchers section below.
   2. Select  the check boxes beside the voucher / vouchers you want to revert and click on the Revert button.
      
      
      
      
4. If you want to revert GVs that are within a particular range (say vouchers 1-20), then select the Revert vouchers individually option. This option helps you to save time which would have been otherwise spent in manually selecting the vouchers one by one.

   1. Enter the voucher range in the Show vouchers in range and to fields and click on the Show Vouchers button. 

      You can also click on the Show Voucher button without providing the voucher range. In this case, you will need to manually select the vouchers in the Select booklets / vouchers section.

   2. Select  the check boxes beside the voucher / vouchers you want to revert and click on the Revert button.
      
      
      
      
5. If you want to revert certain specific GVs, then select the Revert vouchers manually option. This will open the Gift Voucher Lookup window where you can maunally select the vouchers you want to revert.
   1. Click on the Populate Vouchers button. 

   2. In the Gift Voucher Lookup window, manually select the GV / GVs you want to revert and click OK.

   3. The selected GV / GVs will be displayed in the Select booklets / vouchers section. Click on the Revert button.
      
      
      
      
6. Gift voucher/s reverted successfully. - message will be displayed on the screen. Click OK
   
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7. Click on the Cancel button to close the GV Revert window.