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How to: Adjust a Redemption Token in GINESYS POS

Owned by Aparajita Basu Roy
Sept 14, 2022

When a customer wants to redeem points accumulated on his Loyalty Card, it is done using a Redemption Token. This article describes how to use a Redemption Token.

Alert

Note: Unlike a Gift Voucher or a Credit Note, a Redemption Token is a virtual MOP, completely in the system. It has no physical existence.

But it can be used while billing at the POS, making a deposit or even at the time of refund.

Note: Suppose a customer buy some items from a store without loyalty benefit. After buying he gets some loyalty benefit like loyalty discount. If he wants to make a Adhoc Return (without bill) of that item, he will get the credit note of discounted amount of the items based on his loyalty discount rather than the buying amount.

Pre-requisites

  1.  Only a card with valid loyalty points can be used to redeem points.

  2. Redemption Token, as a mode of payment, needs to be assigned to the POS. This is not user based, but a site based permission.

  3. Redemption is always made against a bill.

Step-by-step guide

The process is divided into the following steps:

  1. While making Payment, select the Redemption Token option.

  2. Click on the Redeem button. The Redeem Loyalty Points window opens.

    Alert

    Note: The Redeem button, Add Token button, Remove Token button and Adjust Token button will be enabled only for customers with valid Loyalty Point based cards.

    Otherwise they will remain disabled.

  3. The details of the cards in the Card Information Section will be shown.

  4. Now enter either the points or the amount you want to redeem in the Redeem field in the Points to redeem section and press Enter.

  5. Then click on the Redeem and Adjust token in Current Bill button.

  6. Click on Give Refund & Save button for Refund / Save the Bill button for POS Bill / Issue Credit Note & Save button for Take Deposit.

  7. If you create a redemption token but don't save the bill, the redemption token remains saved in the database. You can use it later in the following process: 

    1. Click on the Redemption Token option. 
    2. Then click on Adjust token button. The Select Redemption token window opens.
    3. Select the required (previously created) token and click on Select button.
    4. Click on Give Refund & Save button for Refund / Save the Bill button for POS Bill / Issue Credit Note & Save button for Take Deposit.