How To: Cancel a POS Order

A POS Order may need to be cancelled by the cashier if the customer wishes to cancel the order placed. This article explains how to cancel a POS Order.

Pre-requisites

1. The users' role must have access to the POS Order features by enabling the Modify app operation for the feature in Admin - Role - User Role - User's role (Cashier etc) - Access Rights - Back Office - Transaction.
   
   
2. The POS order must be present in the system.

Step-by-step guide

The process is divided in the following steps:

1. Go to Back Office > Transactions > POS Order. The POS Order window opens up.
   
   
2. A list of POS Orders are displayed.
   
   
3. Select the order to be cancelled.
   
   

4. Click on the Edit button. The POS Order window opens, with the details of the order.

   Important

   Note: Only pending orders can be cancelled.

5. Click on the Cancellations tab.
   
   
6. You can cancel either a specific item or all pending items.
   
   
   1. To cancel a specific item, follow the steps given below:
      
      
      1. Click on the Cancel Item button. Cancel Item Scanning window opens.
      2. Either scan the barcode of the item or enter it manually. Enter the quantity you need to cancel in the Qty (Quantity) box.
      3. Click on the Accept button.

      4. Now enter a reason for cancellation in the Reason column.

         Note: Cancellation Reason is required only if it has been made mandatory from HO.

      5. Click on the Browse button to select the reason. 

      6. Then click on OK .
         

      7. Next click the Save button.
      8. Click OK in the Record Saved window.
         
         
   2. To cancel all pending items, follow the steps given below:
      
      
      1. Click on the Cancel All Pending Items button.
      2. Click on Save.

      3. Click OK in the Record Saved window.

         Note: You can also void any Pending POS Order.