How To: Adjust Debit Notes

The debit notes issued to some specific customers must be adjusted or set-off against subsequent payments. Customers can adjust debit note in many installments. This article describes how to adjust Debit Notes.

Pre-requisites

1. The user must be allowed to create Debit Note - 'Allow to create Debit Note' app operation must be enabled for the user.
   
   
2. Debit Notes must be allocated to the store through the Master Allocation in the HO.
   
   
3. Other MOPs like Credit Card, Redemption Token etc must be assigned to the site as well. 
   
   
4. The customer's data must exist in the local or web database.
   
   
5. Minimum one Debit Note must be allotted to the customer.  

Step-by-step guide

The steps are as follows:

1. Open the Ginesys POS. 
   
   
2. Click on the Task menu or press F5 key.
   
   
3. Click on Take Deposit option. 
   
   
4. Deposit / Adjustment window will open. 
   
   
5. Click on Browse  button.
   
   
6. Select the customer who wants to make a deposit or adjust debit note and click on OK.
   
   
7. Customer's details, Card Details, Bill Date, Maximum Deposit Allowed, Pending Order Value will be populated by the system.
   
   
8. Click on Debit Note Adjustment option in the Mode of Payment section and click on Adjust DNNote Button.
   
   
9. The selected customer's Debit Note Details will be opened.
   
   
10. Select any debit note which customer wants to set-off or adjust. 
    
    
11. Select the Mode of Payment using which the customer wants to pay the due amount. The customer may choose to pay through Credit Card, Credit Note Received, Redemption Token, Cash or Gift Voucher for payment .
    
    
12. The amount of Collection, Adjustment and Balance will be auto populated. 
    
    
13. Click on Save / Give Change & Save (in case of Cash MOP, where you might need to give change to the customer) button.
    
    
14. You will get a message that deposit generated successfully.