FAQs for OMS

Table of Content

What is a Connected Apps?

Connected Apps is a concept in Ginesys ERP which allows ERP to connect with the other satellite applications under the Ginesys One suit.

There are basically two segment of a Connected Apps:

• Connected Apps configuration - This is a bridge that allows connection between two application.

• Connected Apps allocation - This is a mapping location where integration specific master data need to be allocated which would be shared with the Connected Application.

Where do I get Connected Apps in Ginesys ERP?

• Connected Apps configuration - ADMIN → UTILITIES → Connected Apps → OMS Apps

• Connected Apps allocation - SALES & DISTRIBUTION → SETUP → MANAGE → OMS Apps Allocation

When to configure Connected Apps?

Once the customer has registered himself with the Browntape as a OMS partner, then implementers from Ginesys ERP side will create and configure Connected Apps for the deep integration. This would be a one time activity and it would be configured at an Organization Unit level (OU).

What information does the implementer need to configure a Connected Apps?

Webhook settings information such as “Webhook URL” and “Secret Key” would be required from the OMS partner (Browntape). Once it is shared Connected Apps can be configured successfully.

What are the masters that we need to allocate Connected Apps in order to start the order processing via OMS?

The four (4) masters we need are Site, Channel, Transporter and Item.

Can we remove the masters that are allocated in the Connected Apps?

No, masters once allocated can not be removed from the Connected Apps. In case there is a scenario where some masters are not relevant hence forth or we have allocated it by mistake during the implementation, please raise a support ticket for that in Ginesys ERP.

Which site to allocate in Connected Apps for order processing?

There is no straight forward answer to this question. It depends on the e-com business model, there can be multiple business model like Easyship/Selfship, Fulfilled by Amazon etc. Detailed description of the business model to site mapping is given in the attached doc.

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Which order processing model we need to select for which site type in Connected Apps?

• For Owner site (OS-OO-CM) if customer is managing WMS in Ginesys ERP then select order processing model as - WMS

• For sites other than owner site or Managed site (store), order processing model can only be - NON-WMS
  
  

How we can expose the stock from multiple stock point in OMS?

If order processing model is NON-WMS, then user can select multiple stock point of the site from which stock will be exposed in OMS.

How we can expose the stock from multiple Bins in OMS?

If order processing model is WMS, then user can select multiple Bins from the WMS site from which stock will be exposed in OMS.

Which stock point will get affected while posting the Retail Sale Invoices for NON-WMS sites?

Default Sales stock point as selected in the Connected Apps allocation for the site will get affected while posting of retail invoice.

What if we want to post Retail Sale Invoice from multiple stock points for NON-WMS sites?

Retail sale invoice will always get posted in the default sale stock point of the site as allocated in the Connected Apps. In case user want to do the stock point wise adjustment, he need to adjust that manually by passing stockpoint transfer entry in Ginesys ERP.

What is the significance of “Stock sync flag” in site allocation?

If the stock sync flag is checked that means, stock for that site will get exposed in the OMS, else not. For Fulfilled by Amazon business model where whole inventory is managed by the Amazon itself, in that case only retail invoice will get posted in the site and stock sync will be unchecked.

How can we post the stock of returned items in a separate stock point?

You can assign a stock point which is different from the sales stock point in 'Default return stock point” in allocated app under site. So that every return will get posted in that specific return stock point.

How can we post the stock of damaged items in a separate stock point for return cases?

You can assign a stock point which is different from the sales/return stock point in 'Default damage stock point” in allocated app under site. So that every return of damaged item will get posted in that specific damaged stock point.

What is the significance of “Consider this site as a destination site for S&D orders“ flag in site allocation?

This flag will only be used in the specific scenario where e-com business model is such where we as a seller/brand is not selling items directly to the end customer, instead we are selling it directly to the marketplace. Example of such business model exist in Ajio and Myntra.

What is the significance of “Backorder applicable“ flag in site allocation?

This flag will only be used in the specific scenario where e-com business model is such where we are receiving backorder details from the marketplace and not retail order. Example of such business model exist in Ajio and Myntra.

Where we will find Channel Master in Ginesys ERP?

Sales & Distribution → Setup → Manage → Channel

Once the master is created, it will also be shown under Procurement → Setup → Vendors → Vendor, so that user can also create Service invoice in the same sub ledger.

What is the significance of “Is marketplace“ flag in Channel Master?

This flag is only applicable for integration flow. If channel type is marketplace then MOP mapping is not allowed in the master because accounting will not be done at an order level. Reason being, settlement is done from the channel directly and not on MOP basis. Where as if channel type is non-marketplace, tagging of MOP is mandatory because for all prepaid orders accounting will get impacted at order level and further reconciliation of payments can even be done at MOP level.

What items we need to allocated in the item allocation tab in Connected Apps?

All items for which stock need to exposed in the OMS should be allocated here.

Can we also allocate non-inventory items in Connected Apps?

Yes, non-inventory items can also get allocated in the Connected Apps.

Under which condition we would allocate non-inventory item in Connected Apps?

There are two scenarios for which such non-inventory items allocation is required in the Connected Apps:

• To manage charges/service in the retail invoice such as Shipping charges, COD charges, Giftwrap charges etc. where the accounting for such charges/services is required in a separate ledger.

• To manage GST rate calculation on such services/charges based on the GST law, where one can consider such sale as a Composite supply or as a Mixed supply.
  
  

What should I do, if I don't want to further sell an item in the OMS?

This would be a manual process, where you need to get in touch with the OMS partner (Browntape).

How integrated Retail orders will get reserved for WMS site?

All integrated retail orders from OMS will get auto reserved. In case stock of an item is not currently present in the Bin, OMS will retry reserving the stock on schedule time interval.

Will Retail orders for Store/Non WMS sites will also get reserved?

No, reservation in Ginesys ERP is only possible for WMS site.

From which Bins auto reservation will get triggered for integrated Retail orders?

Bins that are allocated in the Connected Apps site are only eligible for reservation.

From where we could check the orders that we receive from OMS?

Sales & Distribution → Retail Sale → E-commerce → Order

Recalculate Tax is marked as “YES” in Channel Master but tax has not been recalculated?

Check for E-invoice details in retail invoice, if it is present then re-calculate tax will not happen, because once the IRN is generated for the invoice, any changes in such invoices is not allowed.

How to handle return of an Alien item (item that is received is not the brand’s/seller’s item) in Ginesys ERP?

Handling of this will depend on the business process that is being followed by the brand/seller -

• If seller want to keep a track of all the alien items that he has received on order return, he may create a common alien item code in Ginesys and then he can pass conversion entry to issue the original item and receive the alien item

• If seller do not want to keep a track of alien items that he has received on order return, he may only pass conversion entry to issue the original item

Can MOP wise accounting is possible via excel import/UI form for Retail sale?

No, MOP wise accounting is done only at Order level and not at invoice level. Currently it is possible only via integrated process and not in manual approach.