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Ginesys Web Report Scheduler service is not running or working.

Owned by Tech Contributor (Unlicensed)
Last updated: Jul 11, 2020
2 min read

SYMPTOMS

In Ginesys Report module , there is an option to schedule reports. But sometimes user may encounter report scheduling related problem. In this article we will discuss the common known causes & its resolution.

CAUSES

The known causes for this type of issue are listed below.

  • The eWebReportsScheduler.xml file is missing in the report scheduler folder in the following path \GinesysReport\ReportScheduler\.

  • Some incomplete tag may exists in eWebReportsScheduler.xml file.

  • The main executable file i.e eWebReportsScheduler.exe is missing in the following path \GinesysReport\ReportScheduler\.

  • It may be one of the reason that eWebReportsScheduler.exe is blocked for execution due to Windows security service (SmartScreen Filter).

  • Another reason could be the eWebReportsScheduler_ReportScheduler service is not getting started or stopped normally.

RESOLUTION

1. Find & place the proper eWebReportsScheduler.xml file to the following path \GinesysReport\ReportScheduler\.

2. Search for any incomplete tag is present or not in eWebReportsScheduler.xml file using starting <> , ending tag </> & complete those tags properly.

3. If the eWebReportsScheduler.exe is found missing , then you have to download the report kit as per version from below link & after extracting the folder and find eWebReportsScheduler.exe from the path <Ginesys Report downloaded drive>\GinesysReport\ReportScheduler\ and replace with the following path \GinesysReport\ReportScheduler\ .

4. If the eWebReportsScheduler.exe is found blocked then follow the below steps to unblock the required files.

Open CMD with Administrator Rights and run the below command one by one:

C:\Windows\system32>PowerShell ( type & press Enter)

PS C:\Windows\system32> dir <Ginesys Report Installation drive>\GinesysReport\ReportScheduler -Recurse | Unblock -File ( type & press Enter )

PS C:\Windows\system32>

An example is given below.

 

 

 

5. If the Ginesys Report Scheduler service is not getting start or stop properly then re-install service using following steps.

Install the Report Scheduler Windows Service:

  • Ensure that eWebReportsScheduler.xml is available in the following path  \GinesysReport\ReportScheduler\.

    In case it is not available, find eWebReportsScheduler<Kit Version>.xml and rename it to eWebReportsScheduler.xml.

  • Open Command Prompt (cmd) with Administrator right. 

  • Run the following commands in command prompt, need to replace the angular brackets with the values specific to particular installation:

cd <GINESYS Installed Drive>\GSL\GINESYS12\GinesysReport\InstallReportSchedulerService -install <GINESYS Installed Drive>\GSL\GINESYS12\GinesysReport\ReportScheduler

If we want to uninstall the Ginesys Report Scheduler service then follow the below steps.

  • Open Command Prompt (cmd) with Administrator right. 

  • Run the following commands in command prompt, need to replace the angular brackets with the values specific to particular installation:

cd <GINESYS Installed Drive>\GSL\GINESYS12\GinesysReport\InstallReportSchedulerService -Uninstall <GINESYS Installed Drive>\GSL\GINESYS12\GinesysReport\ReportScheduler

 

In case issue still persists then contact at Ginesys Care : https://care.ginesys.in

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